About Returns & Refunds
What is “About Returns & Refunds Information?”
If you have received your item and there seems to be something wrong
with it and want to claim a return or refund, the "Returns & Refunds
Information" section will get you started in the right direction.
We always take care in selecting a high quality and trusted goods to
offer them for sale on the frissetanden website, however, sometimes
things don't quite go according to plan.
If there is something wrong with the item you received, please contact
us via e-mail. Please provide us with images of your defective or
damaged item. In most cases we will send you out a replacement,
however, some orders are subject to a 100% refund.
What should I do if items received are not satisfactory?
If you are not satisfied with the item and want to request a refund.
Firstly, please check our Return Policy to ensure if the return is
applicable for your order.
Secondly, you have to claim your refund within 45 days from the
dispatch date.
Thirdly, you may be eligible for a refund or exchange depending on your
situation and the type of item you purchased. At frissetanden , we
reserve all the rights to charge a handling fee on all items returned for
non-quality issues. Under any circumstance, we will not refund the
original shipping cost.
What should I do if I have received the wrong order or items?
If you have received an item that you did not order or somebody else's
order entirely, please contact us as soon as possible.
To help our Customer Support Team to know what problem you have,
please kindly attach some clear photos of the incorrect order or items
you have received.
Perceived color differences due to the display settings of your
computer monitor are not grounds for an exchange or refund.
What should I do if an item in my orders is missing?
For logistical reasons, items in the same order will sometimes be sent in
separate packages so they get to you faster. You may receive one item
before the next. So don’t panic if you don’t receive all of your items at
once… they are on the way!
If you are certain that an item is missing from your order, please contact
our Customer Support as soon as possible. We will be happy to track it
for you. Once we are confirmed that an item was missing, either we will
refund you the item cost or send you a replacement 100% free of
charge.
What should I do if I received a defective or damaged item?
If the item you received is damaged or defective during shipping, you
are eligible for a replacement.
Please contact Customer Service Team and be ready to provide photos
or operating videos clearly showing the problem with the item.
Alternatively, you can open the item in front of the delivery person and if
you find that it is damaged during shipping, you can reject it. Then you
need to contact the Customer Service Team as soon as possible.
frissetanden offers insurance cover under following circumstances:
Lost in transit: If the product delivery exceeds 30 days then its
scheduled date, frissetanden will assume product is lost in transit and
refund you.
Damage in transit: If the product gets damaged during delivery.
How soon will I receive my refund?
In most cases, we will refund your money within 5 business days after
your refund has been processed. The refund will be credited to your
account that you used to pay the order. PayPal refunds are instant but
refunds to your credit/debit card can take up to 6 business days.
How do I return the products?
frissetanden hopes you will be satisfied with every purchase you make.
But if you want to return an item, returns must be prearranged and
authorized by a Customer Support member.
Item must be returned unused in its original condition with order
confirmation email. The packaging must not be broken wherever
applicable. We cannot accept returns under these cirucmstances.
• It is beyond the 45-Day Money back Guarantee Period.
• The order was placed by mistake but wasn't canceled within 12
hours.
• Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the
event date are included in the order.
• The detailed size chart is included in the description. The size you
choose does not fit you well.
• Customer has changed their mind.
Our Guarantee
We understand buying items online can be intimidating, so we offer a
100% satisfaction guarantee. If you don't have a positive experience for
ANY reason, we will do WHATEVER it takes to make sure you are 100%
satisfied with your purchase.
We want you to realize that there is absolutely ZERO risk in buying
something and trying it out. If you don't like it, no hard feelings we'll
make it right.
We have 24/7/365 E-mail Support. Please say hello to us if you need
any assistance through e-mail.
Thank you.
Our Story -
From a long long road.
Started in 2020, we have come a long way with the frissetanden
community and gained more than several thousand very very satisfied
and happy followers, fans & customers over the last 4 years. It takes a
lot of time to build trust, and it's worth it, because our customers and
their happiness are the most important things to us.
You work hard for your money! So high quality & unique fashion items,
an exclusive design print phone case, fancy toys, health gadgets, or
jewelry shouldn’t cost an entire paycheck. By selling our products
directly to you, we keep our costs low and your wallet fat. For years, big
corporations have charged a ton of money so they could cash in on
huge profits from customers like you. But if you wanted high-quality
products, you had no other choice.
THE MOST QUALITY MERCHANDISES FOR MOST AFFORDABLE
PRICES
We focus on curating and retailing very unique and the most amazing
products that we truly believe can help you improve and enhance your
lifestyle, feel better and look amazing. Prices are marked down up to
85% off retail price to get you the greatest value.
We care about your time so we try our best to make your shopping as
pleasant, seamless and hassle-free as possible. Our team is trying to
give you the most amazing shopping and customer experience all over
the year with frequent promotions and seasonal sales for the newest
products from all over the globe for the most affordable prices. We
hope to see you as our returning buyer and will do everything to keep
you a very happy and satisfied customer so you can be part of our
story.
For product suggestions or partnerships, feel free to email us.
Attention is priceless. Make them envious about your lifestyle.
For you and for your loved ones.
Privacy Policy
NOTICE ON THE PRIVACY ACT AND frissetanden PRIVACY POLICY
1. Introduction to frissetanden Privacy Policy
By signing into the frissetanden (thereby will also be referred as the
“Website”), it will be presumed that you have given your express
consent to accept the conditions of data storage that listed below:
2. Procedure of Obtainment and Storage of Your Data
In accordance with the Privacy Act (law no. 6698), frissetanden is the
data supervisor for the personal data you have shared through
registration forms, surveys, bulletins, user logs, cookies and so forth to
use the Website and connect to the website.
In this context, frissetanden will save, categorize, update and process
your personal data to make the services accessible. frissetanden also
has the authority to share the personal data with the third parties if the
express consent is given and to the extent provided by law.
Within this scope, personal data that will be processed are:
• Data Shared While Connecting to the Internet: Consists of the
personal data that Users have shared of their own will, ahead of or
during the use of the Website. Those type of data contains all personal
data that were shared with the Website. For instance, Users’ names,
contact information, social media profiles fall under this category of
data.
• Data Gathered In the Use of the Website: That contains the Website’s
computation of usage data carried out through several technological
tools such as Cookies and Heatmap systems. For instance, interests of
Users and usage data of websites fall under this category of data.
3. Processable Data Without an Express Consent
frissetanden may use your personal data upon your approval to fulfill
your demand or facilitate the proceedings. Nevertheless, in accordance
with the applicable legislation, if any of these conditions listed below
are present then personal data can be processed without the consent
of User:
• If personal data of parties to a contract need to be processed,
provided that the need is directly related to formation of exercise of the
contract,
• If the process of personal data is compulsory for establishment,
performance or protection of rights,
• If the personal data have already been revealed to the public by the
User,
• If the process of personal data is compulsory for the legitimate
interests of the data supervisor, on the condition that this process shall
not harm the fundamental rights and freedoms of User
• If it is forthrightly prescribed by the law.
4. Scope of the Involved Third Parties
Third parties which your data may be shared are consisted of:
• Persons and legal entities that are entitled to receive personal data
according to Electronic Communication Law (law no. 5809) and relevant
legislation,
• Persons and legal entities that frissetanden receives service, cooperate with, frissetanden present and future program partners and
other third parties.
5. Rights of the User
Under Article 11 of Privacy Act you are entitled to rights:
• To know whether your personal data are being processed or not,
• To request related information if your personal data are being
processed,
• To know the purpose of why your data is being processed and to
know whether your personal data are properly used for given purpose,
• To know the foreign or domestic third parties that your personal data
are being transferred,
• To request the correction of your personal data if they are processed
deficiently or incorrectly,
• To request the deletion or anonymization of your personal data under
Article 7 of Privacy Act, if the reasons for processing are ceased to exist
and there are no other prohibitions to do so,
• To request to be notified about the third parties which your personal
data is shared,
• To claim damages if one incurs a loss because of the illegal process of
its personal data.
6. Banking Datas
Your Banking Datas will be processed by POS service provider such as
Stripe, Iyzico. We do not hold or process your Banking Datas like credit
cards, bank accounts etc.
7. Other
• Your personal data is stored in the servers that Website uses or owns
in the local territories or abroad.
• For the time that frissetanden is acting as the data supervisor, storage
time of the personal data is three years
• Website will perform the ordinary care with regards to storage of the
personal data as required technical and technological standards.
• Website may amend the Privacy Policy at any time. Amendments will
come into force at the time that they are published.
